Terms and Conditions of the Booking

Terms and Conditions

    Salient points at-a-glance:

    • A security deposit of £100 is added to each booking and refunded subject to breakages/damages.
    • Bed linen and towels provided.
    • You are responsible for ensuring you have adequate holiday cancellation insurance.
    • Non-smoking apartment.
    • Changeover day. Arrive after 4pm and leave by 10.00 am.

1. The booking of 9 Edificio Acapulco is a legally binding agreement for hiring the property for a specified period.

It contains rights and obligations that are set out in these conditions called the “Hiring Conditions” and to which you agree by signing the booking form. You should only do so if you are satisfied that you understand and agree to be bound by them.

2. The Hiring Agreement (”the agreement”) is between you (”the hirer”) and Alex & Kay Wilkie and Martin & Sharon Panes (”the owners”)

3. Bookings

(a) The person who signs the Agreement certifies by doing so that he or she has the consent and authority to agree the terms of the Agreement on behalf of all intended occupants (including any later added). The signatory must be over eighteen years of age and bookings from young people under eighteen cannot be accepted.

(b) Where bookings are made by telephone they should be confirmed within four days in writing (email or letter).

(c) A security deposit of £100 is charged and refunded subject to breakages or damage.

(d) The booking is not treated as definite, that is, as the Agreement, until the owners have received the booking form together with a deposit of 20% of the total cost of hiring, plus the security deposit of £100

(e) Please note a booking made by telephone and not confirmed as above will not be treated as definite and after the expiry of the four day period the property may be hired by some one else.

4. Payment terms

(a) Where a deposit has been paid as above, the balance of the total cost of the holiday must be paid at least 8 weeks before the date on which the hiring is due to start.

(b) If a booking is made within eight weeks before the hiring is due to start the booking form must be accompanied by payment in full of all the hiring fees as detailed at paragraph 3(c) above.

(c) Once the booking has been confirmed and the agreement has come into existence the signatory is personally responsible for the total cost of hiring the property.

5. The Owners Obligations

(a) To provide the apartment in a reasonable state of repair and condition, furnished and equipped to a fair and proper standard and in reasonable accordance with the description of the property

(b) To take reasonable steps to address properly and rectify as quickly as possible any problems which arise with the property during the hiring.

(c) The owners cannot be held responsible for any accident, loss or damage that may be sustained by any hirer, member of the party, or visitor, or their property however caused.

6. Hirers Obligations

(a) To leave the apartment in a clean and tidy condition. Please ensure particularly that the kitchen and all equipment and utensils and the bathroom are left clean and tidy.

(b) To notify the Owners/caretaker of any damage and breakages at the property and to the contents before departure.

(c) To permit the owners/caretaker reasonable access to examine any matter of complaint raised during the hiring and to attend to any resulting repair or rectification or other urgent maintenance;

(d) Any complaints should be made firstly to the owners/caretaker within 48 hours so that an investigation can be undertaken and any remedial action taken. It may be impossible to investigate a complaint thoroughly after you have left the property and this could affect or even extinguish your rights. It is therefore in your interest to act promptly.

(e) Not to share the property with anyone not nominated in the booking form or to sublet the property or assign the booking to anyone else;

(f) Not to exceed the maximum number of persons stated in the brochure to be allowed to occupy the property. Please note that the right to terminate the Agreement immediately without refund or compensation on breach of this or the previous condition (6 (e);

(g) Any special requirements must be made known at the time of the booking. If you have any medical problem or disability that may affect your holiday, please tell us before confirming your booking and follow up with written details. If we feel unable to properly accommodate the particular needs of the person concerned we reserve the right to cancel the booking.

7. Cancellation insurance

(a) Guests should ensure they have adequate holiday cancellation insurance in place, as the owners cannot accept cancellations less than 6 weeks before the start of the holiday.

(b) Deposits are not refundable.

8. Arrivals and Departure

Changeover days are flexible. Please note that the property must be vacated by 10.00am on the morning of departure and due to requirements for cleaning and replacing bed linen etc and are not available for occupation before 4.00pm on the date the holiday is due to start.

9. Laundry

Clean bed linen and towels are provided and are changed weekly.